Frequently Asked Questions
Everything you need to know about shopping at OUTLET Furniture
How do you offer such significant discounts on name-brand furniture?
We specialize in sourcing floor models, overstock inventory, and discontinued lines directly from premium manufacturers. By cutting out the middleman and focusing on high-volume turnover, we pass those warehouse savings directly to you.
What are your delivery options and costs?
We offer tiered shipping options ranging from curbside drop-off to full White Glove Delivery, which includes room-of-choice placement and assembly. Shipping costs are calculated at checkout based on the item weight and your distance from our distribution center.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy on most items. Please ensure the furniture is in its original condition. Note that a 15% restocking fee may apply, and return shipping costs are the responsibility of the customer unless the item arrived damaged.
Does the furniture come with a warranty?
All items are covered by a 1-year limited structural warranty. Many of our brand-name products also carry extended manufacturer warranties. Details regarding specific coverage can be found on the individual product pages.
Do you offer financing for larger purchases?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers. You can select your preferred financing method during the checkout process.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. For large freight shipments, our delivery partner will contact you directly via phone or text to schedule a specific delivery window.